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Core Competency 2
DIAGNOSE AND TROUBLESHOOT COMPUTER SYSTEMS
LO1. Plan and prepare for diagnosis of faults of computer systems
LO2. Diagnose faults of computer systems
LO3. Repair defects in computer systems and networks
LO4. Test systems and networks
LO2. Diagnose faults of computer systems
LO3. Repair defects in computer systems and networks
LO4. Test systems and networks
ELEMENT
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PERFORMANCE CRITERIA
Italicized terms are elaborated in the Range of Variables |
1. Plan and prepare for diagnosis of faults of computer systems
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1.1. Diagnosis of faults is planned and prepared in line with job requirements
1.2. OH & S policies and procedures are followed in line with job requirements 1.3. Appropriate personnel are consulted to ensure that the work is effectively coordinated 1.4. Materials necessary to complete the work are obtained in accordance with established procedures and checked against job requirements 1.5. Tools, equipment and testing devices needed to carry out the work are obtained in accordance with established procedures and checked for proper operation and safety. 1.6. Computer systems and networks defects are checked against job requirements. |
2. Diagnose faults of computer systems
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1.1. Appropriate personal protective equipment is used in line with standard procedures.
1.2. Faults or problems in the computer systems and networks are diagnosed according to requirements and in line with the standard procedures. 1.3. Contingency measures are managed and implemented in accordance with established procedures 1.4. Unplanned events or conditions are responded to in accordance with established procedures |
3. Rectify/correct defects in computer systems and networks
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1.1. Appropriate personal protective equipment is used in line with standard procedures.
1.2. Defective components or parts are replaced or corrected without damage to the surrounding environment or services 1.3. Adjustments, if necessary are made in accordance with established procedures 1.4. Unplanned events or conditions are responded to in accordance with established procedures. |
4. Test systems and networks
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1.1. Computer systems and networks are tested to ensure safe operation.
1.2. Unplanned events or conditions are responded to in accordance with established procedures. 1.3. Report/s are prepared and completed according to company policy |